Applied Experience Research: AI Meets Empathy
OVERVIEW

Bean is a mobile mental health app developed to make emotional wellness more approachable for college students. It integrates conversational AI with a friendly, character-driven interface to promote trust, self-reflection, and daily mental check-ins. The app was designed to feel like a friend, not a therapist — approachable, encouraging, and honest.

YEAR

2023

ROLE

Team Member: Lead UX Designer

SERVICES

UX Design

UI Design

Prototyping

User Research

Brand Personality

About the project

Results

(click to see results)

Prototype

(click to see prototype)

Problem

Despite rising rates of anxiety, depression, and stress among college students, many are reluctant to seek help. Barriers include fear of judgment, high costs, limited awareness, and low trust in AI-based tools. Students reported feeling overwhelmed by overly clinical solutions or scripted, inauthentic chatbot interactions.

"How do we build trust between students and AI in a way that encourages accessible, emotionally intelligent mental health support?"

Solution

Bean delivers digestible wellness support with a casual tone, grounded visuals, and an empathetic mascot. We designed the app to feel safe and personal, with features like private journaling, task goals, daily affirmations, and secure input systems. The interface avoids overwhelming users with too many choices or sterile aesthetics.

Skills & Tools

UX Research & User Psychology — Surveys, interviews, and persona development

Wireframing & Prototyping — Low to high-fidelity mockups in Figma

UI Design — Style tiles, branding, accessible color palette, character illustration

Interaction Design — Microinteractions, check-in logic, mascot feedback loops

Usability Testing — Iterative feedback cycles and performance tracking

Key Achievements

Conducted 20+ user interviews and 90+ survey responses

Trust ratings improved from 3.2 → 4.7/5 after mascot integration

Over 80% of participants reported they would use Bean “daily or weekly”

App prototype shared with industry professionals

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Applied Experience Research: AI Meets Empathy
OVERVIEW

Bean is a mobile mental health app developed to make emotional wellness more approachable for college students. It integrates conversational AI with a friendly, character-driven interface to promote trust, self-reflection, and daily mental check-ins. The app was designed to feel like a friend, not a therapist — approachable, encouraging, and honest.

YEAR

2023

ROLE

Team Member: Lead UX Designer

SERVICES

UX Design

UI Design

Prototyping

User Research

Brand Personality

About the project

Results

(click to see results)

Prototype

(click to see prototype)

Problem

Despite rising rates of anxiety, depression, and stress among college students, many are reluctant to seek help. Barriers include fear of judgment, high costs, limited awareness, and low trust in AI-based tools. Students reported feeling overwhelmed by overly clinical solutions or scripted, inauthentic chatbot interactions.

"How do we build trust between students and AI in a way that encourages accessible, emotionally intelligent mental health support?"

Solution

Bean delivers digestible wellness support with a casual tone, grounded visuals, and an empathetic mascot. We designed the app to feel safe and personal, with features like private journaling, task goals, daily affirmations, and secure input systems. The interface avoids overwhelming users with too many choices or sterile aesthetics.

Skills & Tools

UX Research & User Psychology — Surveys, interviews, and persona development

Wireframing & Prototyping — Low to high-fidelity mockups in Figma

UI Design — Style tiles, branding, accessible color palette, character illustration

Interaction Design — Microinteractions, check-in logic, mascot feedback loops

Usability Testing — Iterative feedback cycles and performance tracking

Key Achievements

Conducted 20+ user interviews and 90+ survey responses

Trust ratings improved from 3.2 → 4.7/5 after mascot integration

Over 80% of participants reported they would use Bean “daily or weekly”

App prototype shared with industry professionals

Smooth Scroll
This will hide itself!
Applied Experience Research: AI Meets Empathy
OVERVIEW

Bean is a mobile mental health app developed to make emotional wellness more approachable for college students. It integrates conversational AI with a friendly, character-driven interface to promote trust, self-reflection, and daily mental check-ins. The app was designed to feel like a friend, not a therapist — approachable, encouraging, and honest.

YEAR

2023

ROLE

Team Member: Lead UX Designer

SERVICES

UX Design

UI Design

Prototyping

User Research

Brand Personality

About the project

Results

(click to see results)

Prototype

(click to see prototype)

Problem

Despite rising rates of anxiety, depression, and stress among college students, many are reluctant to seek help. Barriers include fear of judgment, high costs, limited awareness, and low trust in AI-based tools. Students reported feeling overwhelmed by overly clinical solutions or scripted, inauthentic chatbot interactions.

"How do we build trust between students and AI in a way that encourages accessible, emotionally intelligent mental health support?"

Solution

Bean delivers digestible wellness support with a casual tone, grounded visuals, and an empathetic mascot. We designed the app to feel safe and personal, with features like private journaling, task goals, daily affirmations, and secure input systems. The interface avoids overwhelming users with too many choices or sterile aesthetics.

Skills & Tools

UX Research & User Psychology — Surveys, interviews, and persona development

Wireframing & Prototyping — Low to high-fidelity mockups in Figma

UI Design — Style tiles, branding, accessible color palette, character illustration

Interaction Design — Microinteractions, check-in logic, mascot feedback loops

Usability Testing — Iterative feedback cycles and performance tracking

Key Achievements

Conducted 20+ user interviews and 90+ survey responses

Trust ratings improved from 3.2 → 4.7/5 after mascot integration

Over 80% of participants reported they would use Bean “daily or weekly”

App prototype shared with industry professionals

Smooth Scroll
This will hide itself!